Services
Communication and customer relationships
Leads, forms, and newsletter in one place — from the first contact to sending email marketing campaigns.
How it works
Here's what it looks like in practice
Custom forms and a lead hub bring together everyone who reached out to you, with no need for another tool. A newsletter with double opt-in keeps you in touch with your subscribers by email. Banners, announcements, and pop-ups inform people who are already on the platform, and WhatsApp with business hours connects anyone who wants to talk right now.
The problem
This is for you if…
Contact requests from your platform land in an inbox nobody opens
Every submission becomes an entry in the lead hub, with the date, the source, and what the person wrote. The email still arrives — but the record no longer depends on it.
No one can say how many people got in touch last month
The hub counts submissions, sorts them by form, and keeps the history. For the first time, you can tell whether the platform brought in more or fewer people than the month before.
Your customer email list lives in a spreadsheet only one person has
Your list moves onto the platform, with double opt-in sign-up and one-click unsubscribe — as the LGPD requires, and as email providers demand if you don't want to be marked as spam.
Telling customers about something new means messaging them one by one
Banners, announcements, and pop-ups on the platform reach people who are already there; the newsletter reaches people who have signed up. One message, written once, delivered to both audiences.
Honesty
This isn't for you if…
-
You want a full CRM, with a sales pipeline, proposals, and commissions
The lead hub records and organizes the people who reached you through the platform — it isn't sales management. Deal stages, close forecasts, and per-rep targets call for a real CRM, and there are good ones for less than it would cost to adapt this one. We'd rather tell you up front.
-
You want to buy an email list and send mass emails to it
That doesn't happen here. A purchased list has no consent, violates the LGPD, burns your domain's reputation, and sends your next legitimate email straight to spam. The platform's newsletter only accepts people who confirmed their sign-up by clicking a link.
-
You want live chat support with someone available around the clock
The platform takes the conversation to WhatsApp and shows your business hours — but your team is the one who replies. If you need on-call agents, that's an operations service, and it isn't what OneRank does.
-
You expect us to reply to your leads
The platform captures, organizes, notifies, and stores. The conversation with the customer is yours — and that's exactly where business is won or lost. A lead that's well recorded but poorly answered is still a lost lead.
Scope
What's included
Forms built in the admin panel
You create a new form without asking anyone
Technical detail
You define the fields, which ones are required, the validation, and the recipient for each form. One for quote requests, another for your Careers page, another for the contact page — no developer needed for every change.
Lead hub
No contact gets lost across inboxes
Technical detail
Every form submission becomes a record with its date, source, content, and status. You can filter, mark as handled, and export — and every export is audited, because it's personal data leaving the system.
Legal basis recorded with every submission
You can prove where every contact came from
Technical detail
Consent, date, time, and IP address are stored alongside the lead. If anyone asks where that contact came from, the answer is on record — and that's what the LGPD calls proof.
Newsletter with double opt-in
Your list is made up of people who actually wanted to hear from you
Technical detail
Anyone who signs up gets an email and has to click to confirm. It's slower, and it's the right way: it protects your domain's reputation, prevents people from signing up someone else, and meets the consent requirement.
Email templates and send history
You know whether the email went out, and to whom
Technical detail
Editable templates with your brand's look and a record of every send — who received it, when, and whether anything failed. An email that doesn't go out stays in the queue and is retried instead of disappearing.
Banners, announcements, and pop-ups
Visitors already on the platform find out right away
Technical detail
Schedulable notices inside the platform itself, with a display period and a target audience. Use them for holiday closures, a change of address, campaigns, and maintenance notices — without relying on email.
WhatsApp with business hours
Customers reach you on the channel they already use
Technical detail
A floating button that opens the chat with a context message already filled in and follows the hours you set — outside them, visitors see that you're closed instead of waiting for a reply that won't come.
Data subject request channel
The legal requirement comes built in, at no extra cost
Technical detail
A page where anyone can request access to, correction of, or deletion of their own data, as required by Article 18 of the LGPD. It's never charged separately: it's a legal obligation of every data controller, not a plan feature.
Email marketing copy and sending
Your newsletter goes out even in your busiest months
Technical detail
OneRank writes and sends email communications to your list, using the platform's sending infrastructure. Available on the Destaque plan.
Responding to and generating reviews
New reviews keep coming in, and none go unanswered
Technical detail
Proactive replies to reviews on Google and other channels, plus structured review requests to customers you've already served. Available on the Destaque plan.
Specifications
Technical specs
- Forms
- Unlimited Unlimited number, with fields, validation, and recipient set per form in the admin panel.
- Newsletter sign-up
- Double opt-in Double opt-in is mandatory: a contact only joins the list after clicking the link in the email.
- Consent record
- On every submission Date, time, IP address, and the text they agreed to, stored with the contact.
- System email delivery
- With retries A queue that retries on failure, plus a backup route if the main provider doesn't respond.
- Lead export
- Audited Allowed for authorized users and recorded in the activity log, with the record count and filters used.
- Data subject request channel (LGPD Art. 18)
- All plans Included in every plan. Never charged separately, under any circumstances.
- Newsletter writing and sending
- Destaque plan Handled by OneRank starting with the Destaque plan. On the Presença plan, the tool is yours and so is the writing.
From sign-up to launch
How we deliver
-
A map of the inquiries you want to receive
one conversation with youWhich requests come in today, through which channels, and what each one needs to include so your team can reply without going back to ask for more.
-
Forms built and tested
you approve the fieldsFields, validation, recipient, and confirmation message. Each form is submitted for real once, to confirm it arrives where it should.
-
Email delivery set up on your domain
requires DNS accessAuthentication records published in DNS so the platform's emails don't land in recipients' spam folders.
-
Newsletter and data subject request channel live
no action needed from youDouble opt-in sign-up, an email template with your branding, and the data subject rights page published.
-
Team trained on the lead hub
half an hour of your team's timeWhere to find leads, how to mark them as handled, how to export, and what the law requires before you export.
How to get it
Included from the Presença plan up
-
Starts here
Presença
R$ 249/month
includes this serviceLead capture and customer relationships in your hands
Forms, lead hub, newsletter with double opt-in, banners, announcements, pop-ups, WhatsApp with business hours, and the data subject request channel. Every tool, run by you.
-
Destaque
R$ 799/month
includes this serviceOneRank takes over your communications
Everything in Presença, plus email marketing written and sent for you, proactive replies to reviews, and structured review requests to customers you've already served.
-
Autoridade
R$ 1,499/month
includes this serviceThe same operation, as part of a strategy
Everything in Destaque, plus a monthly meeting where the results of your communications are reviewed alongside everything else — and turned into decisions for next month's content plan, instead of a stray number in a report.
The tools are part of the Presença plan. Writing and sending your email communications, along with taking care of your reviews, starts with Destaque.
What's ready
In the first month, you already have
The platform's forms up and running
Each one tested with a real submission, reaching the right recipient and showing up in the lead hub.
The lead hub, with access for your team
Users set up with the right permissions: people who handle inquiries see the leads, and people who don't need to, don't.
The newsletter open for sign-ups
Sign-up form live, confirmation email tested, and the template styled with your visual identity.
The data subject request channel published
The data subject rights page live and linked in the footer — which is the first place the data protection authority looks.
Email authentication published in DNS
The records that prove email sent by the platform really comes from your domain — without them, many providers send the message straight to spam.
Before you sign up
Frequently asked questions
No. Forms, the lead hub, newsletter with double opt-in, banners, announcements, pop-ups, and the data subject request channel are all included in the Presença plan, at R$ 249 per month. What starts with Destaque, at R$ 799 per month, is OneRank writing and sending your communications for you and managing your reviews.
Yes. Every submission is recorded in the lead hub and sent by email to whoever you choose — both paths run at the same time. The hub solves the problem of emails getting lost; it doesn't replace the notification.
Yes, as long as they're contacts who agreed to receive email from you. Purchased or scraped lists aren't allowed: besides being illegal, they wreck your domain's reputation and send your next email to everyone's spam folder. If in doubt, the way forward is to reconfirm your list with an opt-in email.
As many as you need. Each one has its own fields, validation, recipient, and confirmation message, created by you in the admin panel — with no per-form cost and no code change requests.
The request comes in through the data subject request channel, and the admin panel locates, exports, or anonymizes the record. On the Presença plan this is done manually by the team; starting with Destaque, fulfilling data subject rights is a built-in feature of the admin panel, with a record of what was done.
Every message is logged with its delivery result. Anything that fails is retried, and there's a backup sending route in case the main provider doesn't respond. Delivery failures show up in the admin panel instead of going unnoticed.
No. The platform captures, organizes, notifies, and stores; replying is up to your team, and that's where the sale happens. What OneRank does starting with Destaque is mass communication — newsletter and reviews — not one-on-one customer service.
Yes, at any time, and the export is recorded in the activity log — with the record count and filters, never the contents in plain text. The data is yours; the audit trail exists to protect you, not to get in your way.
We also do
Other areas of our work
Online presence on our own platform
Your business online, easy to find, and well maintained — on the OneRank platform, not a generic website builder.
SEO and presence in AI answers (GEO)
Traditional rankings on Google and presence in the answers AI tools give.
Content and publishing
A blog, FAQs, and pages that grow on their own — with content production included from the Destaque plan up.
Next step
Is it right for your business?
We look at your situation and tell you whether this is the right place to start — or which one would be.
Prices published on the platform, no "contact us for pricing".