The questions that come up before signing.

We have three plans — Presença (R$ 249/month), Destaque (R$ 799/month) and Autoridade (R$ 1,499/month) — and each one builds on the one before it, so you never lose what you already have. All of them start with a one-time onboarding fee of R$ 1,199, which covers the assessment, the visual identity analysis, the foundational copy and the technical implementation. See the full details of each plan on the Plans page.

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No. The R$ 1,199 onboarding fee is paid only once, when the project kicks off — it isn't a hidden recurring charge. After that, you pay only the monthly fee for the plan you choose. Open this answer

We work with clear contracts, no fine print. The terms for commitment and cancellation are spelled out in writing in the proposal, before anything is signed — nothing is agreed to by word of mouth only and left open once you're already a client. Open this answer

Yes. The plans are cumulative — Destaque includes everything in Presença, and Autoridade includes everything in both — so moving up never takes away what you already have. If you ever need to scale back, whatever you had contracted beyond the new plan is paused, not lost: it comes back if you move up again. Open this answer

You get the cancellation terms in writing before you sign up — no surprises later. The domain is registered under your business's CNPJ (Brazilian tax ID): it's yours, and it leaves with you. Whatever is already live keeps running during the agreed notice period, and your content is exported in accordance with the LGPD. Open this answer

No. Hosting, security, daily backups, a domain in your name and professional email accounts are already in the plan — in every plan, including the entry-level one. There's no extra fee for servers, SSL certificates or domain renewal. Open this answer

You can add extra volume separately, at a fixed price and with no mandatory package. The Destaque plan already includes posts with the copy and artwork ready to go; beyond that, the social media management service takes on the extra production, as well as posting and ongoing follow-up on your accounts. The volume is agreed on in the proposal, before we start. Open this answer

The R$ 1,199 onboarding fee is paid only once, up front, and drops off starting in the second month. Adding it to twelve monthly fees, the first year comes to R$ 4,187 on Presença, R$ 10,787 on Destaque and R$ 19,187 on Autoridade. From the second year on, you pay only the monthly fee. Open this answer

Not necessarily. If you already have a website, we migrate its content to the new structure — it's a separate service, billed on its own (though some hours are included in the onboarding package). If you're starting from scratch, we build everything directly on the platform.

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Yes, the platform serves a wide range of industries — retail, healthcare, construction and real estate, tourism, hospitality, education, restaurants, nonprofits, independent professionals, service providers, manufacturing and B2B, and agencies. Each platform is designed from the start around the way your industry works — not built from a generic template.

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You do. Starting with the Destaque plan, OneRank also writes and publishes your blog articles — you just approve them. All the rest of the content (pages, services, photos) is yours, published whenever you want, directly on the platform. Open this answer

Yes — that's what the platform is for. Swap a photo, update a price, publish an article: you do it right away, without opening a support ticket. Anything that takes technical know-how — security, backups, platform updates — is still our job. Open this answer

The platform belongs to OneRank — it's the tool we use to deliver your results, which is why we maintain, protect and keep improving it at our own expense. The content, the data and the results are yours: you publish, export and decide what appears, without asking permission to swap a photo. Open this answer

Yes. The domain is registered in your name from onboarding onward, and it stays yours even if you end the contract — we formally hand over responsibility for renewing it to you. What belongs to OneRank is the platform, the tool we use to deliver your results — not the web address. Open this answer

When someone asks ChatGPT or Gemini which company is best for a given service in their area, an answer is being generated — and it comes from somewhere. It's different from showing up on traditional Google: it involves how your platform's content is structured, how your company is mentioned elsewhere on the internet, and how AI systems understand who you are. OneRank works to make your company that answer. Open this answer

SEO and presence in AI answers are an ongoing build, not a switch you flip. The first technical signs — indexing, structured data — show up within weeks; rankings and AI citations mature over months, with the active work of the Destaque and Autoridade plans. The periodic reports show your real progress, not a vague promise. Open this answer

No one who takes SEO seriously guarantees a ranking position — anyone who promises that is either selling a lie or relying on factors beyond any agency's control. What we guarantee is the work: a sound technical structure, complete structured data, consistent content and a report showing exactly what was done and what changed. Open this answer

It depends on the project scope and how quickly the content is sent over. The timeline is set out in writing in the proposal, with a date — before anything is signed, never as a loose estimate tossed out in conversation. Open this answer

Presença is the foundation: a professional platform, visual identity and LGPD compliance already taken care of — including consent by category. Destaque adds active SEO (redirects, editorial control over canonical tags), blog content production, and takes LGPD compliance all the way, with automatic data retention and fulfillment of data subject rights. Autoridade adds presence in AI answers and an installable app with your brand — it's the plan OneRank itself uses on this platform. Each level includes everything in the one before it. Open this answer

No. The two coexist, and most visits still come from traditional search. Presence in AI answers is a new channel that still has little competition — which is why it pays to get in now, without giving up the SEO work that's already being done. Open this answer

No, and anyone who guarantees it is promising something they don't control — the answer is generated on the spot by the model, and it changes depending on the question. What can be done is the work that improves the odds: correct structure, consistent information, content in a format machines can use. And measuring what happens afterward. Open this answer

It does — and sometimes even better. AI tools favor clear, consistent information, not the size of your budget. A small company with well-structured data can be cited ahead of a large, disorganized competitor. Open this answer

By querying AI tools with questions about your industry and your region, and recording when your company shows up in the answer. That goes into the report and shows your progress over the months. It's a periodic check done by people, not an automated monitor — and the metric is how often you're cited, because a generated answer has no "position". Open this answer

Yes. Every plan includes daily backups with restore, 24/7 security monitoring and LGPD compliance from the ground up — consent, legal basis and a channel for data subjects to exercise their rights. It isn't a policy sitting in a PDF: these are mechanisms that actually run, and you can test them right now, on this page. Open this answer

Your platform is monitored continuously, and any instability alerts us before you'd even notice. Daily backups with restore make sure a problem doesn't turn into lost content — maintenance and fixes are our job, included in every plan. Open this answer

Directly, with no generic call center — you talk to the people who look after your project. Periodic reports (quarterly on Presença, monthly from Destaque up, with a strategy meeting on Autoridade) keep you informed without you having to ask. Open this answer

Social networks and off-the-shelf builders are useful, but they aren't yours: the algorithm changes, the platform can go offline, and the design is the same as your competitor's down the street. A platform with correct structured data is what Google and AI tools can understand and cite — and it's the only digital asset that answers to your business alone. Open this answer